Effective Interaction with Others

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Mastering Effective Interaction in the Workplace

Embark on a transformative one-day intensive course designed to underscore the significance of cultivating a positive and effective professional demeanor, direction, and habits. This program is tailored to instill a mindset that fosters progressive growth within the organization, benefiting both individual participants and their employers.

Learn and apply powerful communication techniques that enhance authentic working relationships not only with colleagues but also with suppliers and employers. Engage in collaborative opportunities that create a conducive environment for teamwork across individual and interdependent sections, units, and departments. Explore influencing techniques that inspire collective efforts for mutual benefits, encouraging diverse team members to embrace and appreciate each other's backgrounds. Be actively involved in the development of team members, guiding them toward becoming enhanced versions of themselves. Operate with a customer-centric approach, either through indirect support or direct engagement, to effectively serve the end customer. This course is a comprehensive guide to fostering a harmonious and productive work environment.

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Learning Outcomes

• Apply effective communication techniques to bolster genuine working inter-relationship with other co-workers as well as with both suppliers and employer.
• Provide, promote and participate in conducive collaborative opportunities with other team members in both individual and inter-dependent sections, units, and departments.
• Conduct influencing techniques to motivate others to work together for mutual benefits.
• Develop and encourage diverse backgrounds of team members to be more coercive and receptive of each other.
• Assist or directly involve in developing team members to become a better version of themselves.
• Operate to serve the respective end customer either in an indirect manner or direct approach.

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Course Outline

• What are effective workplace communication skills? How to be an effective communicator by applying the principles of communication?
• Ways to foster closer teamwork and camaraderie, and why this is an important process of long-term team collaboration.
• How to influence with empathy, firm position, and an alignment with organizational goals.
• How to build inclusivity for team members with diverse backgrounds like educational level, age, and race?
• Methods to develop team members to their optimum potential in terms of body, mind and soul as well as competencies relevant to their respective roles and responsibilities.
• Reasons for being end customer savvy and service-oriented.

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Methodology

Facilitation, video appreciation, and class discussions.

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For Your Delight

• A Certificate of Attendance will be given subject to 90% attendance.

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Trainer

Daniel Kam has at least 20 years of corporate leadership experience under his belt around Business Development, Sales and Marketing, General Management and Organization Development work including 7 years of senior management role as a Director of Asian market in the most recent corporate job. He brings relevant experience, wisdom and practical insights in his soft-skills based programs such as leadership, high performance team work, personal development as well as business development and management. He brings relevant experience, wisdom and practical insights into his exciting courses.

He holds a degree in Business Administration with specialization in Marketing. He is a certified professional trainer, qualified ACTA facilitator as well as an executive coach. He is also certified as a trainer for Brian Tracy range of sales leadership courses.

A passionate trainer with great empathic considerations, Daniel is able to relate well with diverse groups of multi-cultural and multi-generational learners. An engaging facilitator, Daniel encourages active participation from learners of his workshops and courses, ensuring effective internalization and subsequent application of new learned knowledge.

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Subsidy

Currently Not Applicable

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Special Request

If the dates listed are not suitable for you and you have a group interested in the same course, you can contact us to arrange a date of your choice, subject to our trainer availability.

Evening classes or to be conducted in Mandarin are also available on request. Contact us for arrangements.

Group discounts are also available. Request a quote from us.

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Reviews

Coming soon.